Shipping Policy
Effective Date: 07 December 2025 | Last Updated: 28 June 2026
A legal disclaimer
At Tejra Crystals, we aim to deliver your orders safely and on time. This Shipping Policy is in accordance with the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020. Please read these terms carefully before placing your order.
Delivery Timelines
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Orders are generally delivered within 3–7 business days from the date of dispatch, subject to the delivery location and logistical conditions.
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Customized or made-to-order items may require additional processing time depending on the nature and complexity of the product. Estimated timelines will be communicated at the time of order confirmation.
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Business days exclude public holidays and Sundays.
Shipping Partners
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Tejra Crystals partners with reputed third-party courier and logistics service providers to ensure timely and safe delivery.
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While we ensure timely dispatch from our end, Tejra Crystals shall not be held liable for delays, losses, or damages caused by the actions or omissions of third-party delivery partners.
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In the event of significant delay attributable to the courier partner, we will make reasonable efforts to assist you in tracing or resolving the issue.
Order Tracking
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Once your order is dispatched, tracking details will be shared via email and/or SMS/WhatsApp (where applicable).
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For any tracking-related queries, please contact us at tejracrystals@gmail.com with your order number
Shipping Charges
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Applicable shipping charges, if any, will be clearly displayed at checkout prior to order confirmation, in compliance with the Consumer Protection (E-Commerce) Rules, 2020.
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Shipping charges may vary depending on the delivery location and order weight.
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Free shipping is available on orders above ₹2,000 (applicable for deliveries within India only).
Undeliverable Shipments & Return to Origin (RTO)
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If a shipment is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept the package, re-shipping charges may apply.
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In such cases, customers will be notified and given an opportunity to arrange re-delivery at their cost.
Damaged in Transit
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If your order arrives visibly damaged, please refer to our Exchange Policy and initiate a claim within 24 hours of delivery with a clear unboxing video.
Geographic Coverage
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Currently, we ship only within India. International shipping is not available at this time.
Contact Us
For any shipping-related queries, please reach out to us at:
📞 +91 9217071006