Shipping Policy
Effective Date: 07 December 2025  |   Last Updated: 30 September 2026

At Tejra Crystals, we aim to deliver your orders safely and on time. This Shipping Policy is in accordance with the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020. It applies to domestic and international orders and forms part of our Terms & Conditions. Please read these terms carefully before placing your order. By placing an order, you agree to this Policy.

• Orders are generally delivered within 3–7 business days from the date of dispatch, subject to the delivery location and logistical conditions.

• International orders are generally delivered within 7–21 business days from the date of dispatch, subject to customs clearance and the destination courier's conditions.

• Customized or made-to-order items may require additional processing time depending on the nature and complexity of the product. Estimated timelines will be communicated at the time of order confirmation.

• Business days exclude public holidays and Sundays.

• All timelines are estimates and not guaranteed delivery dates

• Tejra Crystals partners with reputed third-party courier and logistics service providers to ensure timely and safe delivery, within India and internationally.

• We choose the courier and service level for each order. Delays caused by courier partners, customs or postal authorities are outside our control, but we remain responsible for the parcel as set out under "Delayed, Lost or Held Shipments" below.

• In the event of significant delay attributable to the courier partner, we will make reasonable efforts to assist you in tracing or resolving the issue.

• Once your order is dispatched, tracking details will be shared via email and/or SMS/WhatsApp (where applicable).

• For international orders, tracking may be limited or delayed once the parcel is handed to the destination country's postal or courier network.

• For any tracking-related queries, please contact us at tejracrystals@gmail.com with your order number.

• Applicable shipping charges, if any, will be clearly displayed at checkout prior to order confirmation, in compliance with the Consumer Protection (E-Commerce) Rules, 2020.

• Shipping charges may vary depending on the delivery location, order weight and shipping method.

• Free shipping is available on orders above ₹999 for deliveries within Delhi NCR only. The ₹999 is calculated on the order value after discounts, excluding shipping charges.

• Deliveries to the rest of India are charged the shipping fee shown at checkout.

• International orders are always charged shipping, shown at checkout. The Delhi NCR free shipping offer does not apply to them.

• We may change or withdraw free shipping offers at any time. Changes apply only to orders placed after the change.

• If a shipment is returned to us due to an incorrect or incomplete address, failed delivery attempts, or refusal to accept the package, re-shipping charges may apply.

• In such cases, customers will be notified and given an opportunity to arrange re-delivery at their cost.

• For international orders, refused, unclaimed, held or seized parcels are handled as set out under "International Shipping: Customs, Duties & Taxes" below.

• If your order arrives visibly damaged, please refer to our Exchange Policy and initiate a claim within 48 hours of delivery for orders in India, or within 7 days of delivery for international orders, with a clear, unedited unboxing video and photos showing the sealed package, shipping label and the damage.

• Claims are reviewed after we receive the video, photos and your order number. Verified claims are resolved by replacement or exchange under our Exchange Policy.

• Natural gemstones and crystals naturally vary in colour, pattern, shade, inclusions and size. These natural characteristics are not damage.

• We ship across India and to selected international destinations. Serviceable locations are confirmed at checkout.

• We may decline or cancel an order for any destination where shipping is unlawful, restricted or not feasible, as set out under "Restricted Destinations & Right to Decline" below.

• Ready-stock orders are generally dispatched within 1–3 business days of payment confirmation. Made-to-order and preorder items are dispatched after they are prepared, as stated at checkout.

• Orders may be shipped in more than one parcel. You are not charged extra shipping for a split shipment that we choose to make.

• We may hold an order for payment, address or fraud verification, and we will contact you if we do.

• For this Policy, "Delhi NCR" means the delivery pincodes we serve in Delhi, Noida, Greater Noida, Ghaziabad, Gurugram and Faridabad. Eligibility is decided by the delivery pincode entered at checkout.

• Free shipping applies automatically at checkout once the order value crosses ₹999 and the delivery pincode is in Delhi NCR. It cannot be combined with a different shipping method or transferred to another address.

• If the order is later cancelled, returned or reduced below ₹999, we may deduct the normal shipping charge from any amount payable back to you.

• International orders are shipped worldwide to destinations we serve, and the buyer pays customs.

• Customs duties, import taxes (such as VAT or GST), brokerage and clearance fees are not included in our prices or shipping charges. They are the buyer's responsibility, and the buyer is the importer of record.

• Duties and taxes are set by the destination country and may be collected by the courier before or at delivery. We cannot estimate or control them.

• If a parcel is refused, unclaimed, held or seized by customs or the courier because duties were unpaid or documents were missing, no refund is given, and return and re-shipping freight is paid by the buyer. This does not apply where non-delivery is caused by our own error.

• We declare every shipment at its true value and description. We do not under-declare values or mark orders as "gifts" to reduce duties, and we will not do so on request.

• The buyer must check that the products can be lawfully imported into their country and must give accurate name, address, phone number and, if the country requires it, tax or ID details.

• We may share order and recipient details with couriers and customs authorities to ship and clear the parcel, as described in our Privacy Policy.

• We do not ship to destinations or addresses where shipping is prohibited by Indian law, sanctions, or the courier's restrictions, or where import of the products is restricted.

• We may decline, cancel or hold any order for such a destination, or where delivery is not feasible. If we cancel a paid order for this reason, we refund the amount paid to the original payment method.

• Some remote or restricted pincodes and PO Box addresses may not be serviceable.

• Our base prices are in Indian Rupees (INR). Converted prices shown by a currency converter are for reference only, and the amount payable is the one shown at checkout.

• Bank conversion, foreign transaction and card fees are the buyer's responsibility.

• The buyer is responsible for giving a complete, correct address and a working phone number. Address changes after dispatch may not be possible and may cost extra.

• Couriers usually make limited delivery attempts. A parcel that is not delivered because the address is wrong or the buyer is unavailable may be returned to us, and the RTO terms above apply.

• Ownership of and risk in the goods pass to the buyer when the parcel is delivered to the delivery address.

• If a parcel is lost in transit, we will raise the claim with the courier and, once the loss is confirmed, send a replacement or resolve the order under our Terms & Conditions.

• If delivery fails because of the buyer (wrong address, refusal, unpaid customs duties or an unreachable buyer), risk passes to the buyer from that point.

• Delays do not entitle the buyer to compensation for indirect losses. Nothing in this Policy limits the rights you have under applicable consumer law.