PRIVACY POLICY
Effective Date: 07 December 2025 | Last Updated: 28 June 2026
A legal disclaimer
At Tejra Crystals, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (www.tejracrystals.in), shop with us, or interact with our services. This Policy is published in accordance with the provisions of the Information Technology Act, 2000, the Information Technology (Amendment) Act, 2008, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 ("DPDP Act").
Information We Collect
We collect the following categories of information:
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Personal Identifiable Information (PII): Name, email address, phone number, and shipping/billing address when you place an order.
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Financial Information: Payment details processed securely through a trusted Third-Party Payment Gateway. We do not store your card, UPI, or banking credentials on our servers.
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Technical & Non-Personal Data: Browsing data, cookies, IP address, device type, and analytics to improve your shopping experience.
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Communication Records: Any correspondence you initiate with us via email, WhatsApp, or other channels.
How We Use Your Information
We use your information for the following lawful purposes:
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To process, fulfill, and deliver your orders.
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To communicate with you regarding your purchases, order updates, and service-related notifications.
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To send promotional communications only if you have explicitly opted in.
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To improve our products, services, and website experience.
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To detect and prevent fraud, misuse, or unlawful activity.
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To comply with applicable laws and regulatory requirements.
Sharing of Information
We do not sell, rent, or trade your personal information to any third parties. We may share your information only under the following circumstances:
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With trusted service providers (such as logistics partners and payment processors) strictly for the purpose of fulfilling your order, under confidentiality obligations.
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If required by law, court order, or a competent governmental or regulatory authority.
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In the event of a business merger, acquisition, or sale, subject to the new entity honouring this Privacy Policy.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Upon expiry of the retention period or upon a valid deletion request, your data will be securely deleted or anonymised.
Data Protection & Security
We implement reasonable technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction, in accordance with the IT (Reasonable Security Practices) Rules, 2011. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
As a data principal under the DPDP Act, 2023, you have the right to:
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Access: Request a summary of the personal data we hold about you.
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Correction: Request correction of inaccurate or incomplete data.
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Grievance Redressal: Lodge a complaint with our Grievance Officer (see below).
Grievance Officer
In accordance with the Information Technology Act, 2000, and the rules made thereunder, the name and contact details of the Grievance Officer are as follows:
Name: Tejra Support
Email: tejracrystals@gmail.com
Phone: +91 9217071006
Response Time: We endeavour to acknowledge grievances within 48 hours and resolve them within 30 (thirty) days of receipt.
Cookies
Our website uses cookies to enhance your browsing experience. You may configure your browser settings to refuse cookies; however, this may affect certain functionalities of our website
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites and encourage you to review their respective privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or our practices. Any material changes will be posted on our website with a revised effective date. Continued use of our services after such changes constitutes your acceptance of the updated Policy.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
📞 +91 9217071006